Who we are

ZOHA STORE PRIVATE LIMITED  we  espects and protects your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or purchase our cosmetics products. Please read this policy carefully before using our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Basic Information: such as your name, gender, date of birth, phone number, and email address;

  • Order Information: including product details, shipping address, billing information, and order history;

  • Payment Information: such as payment method and payment status (handled securely by third-party payment providers);

  • Browsing Behavior: such as product views, clicks, favorites, and items added to cart;

  • Device Information: including device model, operating system, IP address, and unique device identifiers;

  • Media Content (if applicable): photos or videos you upload, such as reviews showing product results.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders and provide customer support;

  • To send you transaction notifications, order confirmations, and shipping updates;

  • To personalize your experience and recommend products or services you may like;

  • To improve our products, services, and website functionality;

  • To comply with applicable laws and regulations.

3. Information Sharing & Disclosure

We will not sell or rent your personal information to third parties. We may share your data only under the following circumstances:

  • With your explicit consent or authorization;

  • With logistics partners, payment processors, and service providers as necessary to fulfill your order;

  • When required by law or government authorities;

  • With our affiliated companies (only for the purposes outlined above);

  • With trusted third-party service providers (e.g., for analytics or marketing), under strict confidentiality agreements.

4. Data Security & Retention

  • Your personal information will be stored securely and retained only for as long as necessary to fulfill the purposes described in this policy;

  • We implement industry-standard security measures, such as encryption, access control, and secure data storage;

  • In the event of a data breach, we will promptly inform you and report it to relevant authorities, as required by law.

5. Your Rights

You have the right to:

  • Access and review the personal data we hold about you;

  • Request correction or updates to your information;

  • Request deletion of certain data, where applicable;

  • Withdraw your consent at any time (this may limit your access to some services);

  • Close your account;

  • Lodge a complaint with the appropriate data protection authority.

6. Protection of Minors

We do not knowingly collect personal data from children under the age of 14. If you are under 14, please use our services only under the supervision and with the consent of a parent or guardian.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website, and we will notify you of significant changes. Your continued use of our services will indicate your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Customer Service Phone:  7736110551

  • Email: [email protected]

  • Mailing Address:   17,258/A, STREET NO.02 MATTOOL NORTH PO, KANNUR – 670325 KERALA, INDIA