Return & Refund Policy

Thank you for shopping with ZOHA STORE PRIVATE LIMITED . We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

Due to the personal and hygienic nature of cosmetics products, we only accept returns under the following conditions:

  • The item is unused, unopened, and in its original packaging;

  • The return request is made within [7/14/30] days of the delivery date;

  • The product was damaged, defective, or incorrectly shipped;

  • You have proof of purchase (order number, receipt, etc.).

2. Non-Returnable Items

We are unable to accept returns or exchanges for the following:

  • Any item that has been opened, used, or tampered with;

  • Products not purchased directly from our official store or website;

  • Promotional, clearance, or final sale items;

  • Gift cards or e-gift certificates.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at [Email Address] or [Phone Number] within the return period;

  2. Provide your order number, the reason for return, and photos if the item is damaged or incorrect;

  3. Wait for our team to review and approve the return request;

  4. Once approved, ship the product back to our return center at [Return Address];

  5. You are responsible for the return shipping costs unless the return is due to our error (wrong or defective product).

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund;

  • If approved, your refund will be processed within [5–10] business days, and a credit will automatically be applied to your original method of payment;

  • Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

5. Exchanges

We currently do not offer direct product exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

6. Damaged or Incorrect Items

If you receive a product that is damaged during shipping or is not what you ordered, please contact us within [48–72 hours] of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.

Contact Us

If you have any questions about our return policy, please don’t hesitate to contact our customer support: